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NMI / query tracking

See which claims have a query, how many days are left and which documents were asked for — repeat queries flagged, reply templates ready.

What you get

  • Query remark, query type and requested documents per claim
  • Deadline from the real query date, with overdue alerts
  • Repeat queries flagged; notes and staff assignment
  • Reply templates ready to copy

How to use it

  1. Open the NMI tab
  2. Use the KPI strip to filter “due today” or “overdue”
  3. Open a claim, upload the requested documents and reply

Related guides

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NMI / query tracking
NMI / query tracking (sample data)