Support

One person maintains this extension, and he reads every message. Most replies go out within two working days.

The fastest route for a bug, a question or an idea.

You can also leave a review on the Chrome Web Store page. Replies there are public, so email is better for anything specific to your machine.

The FAQ covers protected video, volume boost and the one-pop-up limit, which account for most reports.

Reporting a problem

Four lines make a report easy to act on, and usually get a fix instead of a question back.

The page
The address of the video you were watching, or the name of the site if the page is behind a login.
What you did
Hover bar, toolbar icon or Alt P, and what happened instead of the pop-up.
Your versions
Chrome or Edge and its version number, from chrome://settings/help, plus your operating system.
The badge
Whether the toolbar icon showed ON, NO or ! at the time. It narrows things down quickly.

Worth trying first.

Nothing happens on a page you had open: Reload it. A page loaded before the extension was installed or updated has not met it yet.
The badge says NO: Start the video playing first. Until a site actually loads the video, there is nothing on the page to move.
The pop-up is black: The site protects its video. Switch the pop-up type to Chrome's simple pop-up in settings.
The hover bar is in the way: Add that domain to the list of sites to leave alone, or turn the bar off entirely from the toolbar icon's right-click menu.
A global shortcut does nothing: Open chrome://extensions/shortcuts and check its scope is set to Global, and that no other program has claimed the same keys.
Settings look wrong after an update: Open the settings page once; it rewrites anything missing. Your notes are kept separately and are not touched.